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Administration FAQs

How do we get usage statistics from our Administration section?

Usage reporting is presently limited to counts of records accessed, and is available via the old FSTA Direct interface. Improvements to usage reporting are planned for later in 2008. The procedure to follow, starting on the home page of the new FSTA Direct interface is:

1. Log in to FSTA Direct with your Local Administrator username and password
2. Navigate to the Admin pages by clicking on the Admin link in the dark blue navigation bar in FSTA Direct
3. Click on 'Reports' in the light blue menu bar
4. Select a report from the drop down menu; we recommend 'Non-itemized summary' for an overview of account usage (and billing for pre-pay users)
5. Click on 'Run report'
6. Enter a date range using the format dd-mmm-yyyy, e.g. 15-May-2008
7. Click on 'Run report'

How do we add new users from our Admin account?

Administration of FSTA Direct is currently available via the old FSTA Direct interface. The procedure to follow, starting on the home page of the new FSTA Direct interface is:

1. Log in to FSTA Direct with your Local Administrator username and password
2. Navigate to the Admin pages by clicking on the Admin link in the dark blue navigation bar in FSTA Direct
3. Click on 'Other user profiles' in the light blue menu bar
4. Click on 'New user'
5. Fill in the fields with the required information, including a username and password; we recommend creating new users as 'Standard users'
6. When you are ready, click on 'Confirm new user'
7. Repeat as required
   

How do we add/remove IP Ranges relating to our FSTA Direct account?

Administration of FSTA Direct is currently available via the old FSTA Direct interface. The procedure to follow, starting on the home page of the new FSTA Direct interface is:

1. Log in to FSTA Direct with your Local Administrator username and password
2. Navigate to the Admin pages by clicking on the Admin link in the dark blue navigation bar in FSTA Direct
3. Click on 'My organization' in the light blue menu bar
4. Scroll down and click on 'IP addresses'
5. IP address values can be edited in the pop up window
6. Click on 'Close' when you are finished

See also